Who do I call if my ATM or Debit Card is lost or stolen?

During business hours, call our Customer Service Department at (512) 556-3691. After hours, weekend’s or holidays please call 1-844-202-5333.

ATM and Debit Card Safety. - Using your ATM or debit card is a simple, hassle-free way to get cash, check account balances, transfer funds, and make purchases. To enjoy the many conveniences of an ATM or debit card, protecting your card is a priority. Here are some safety tips.

Treat your card like cash. - Always store your card in a safe place.

Keep your PIN to yourself . - No company or individual needs to know your PIN, not even your financial institution. Memorize your PIN, and never write it on your card or store it with your card. Never let a cashier, teller or other stranger enter your PIN for you.

Always be aware of your surroundings. - When using an outdoor ATM such as in a parking lot, look for suspicious activity before you begin your transaction.

Shop carefully online. - If you initiate an online transaction and must provide personal data, look for indicators that the site is secure, like “https” in the Web address or the closed padlock icon in the bottom frame of your browser. It is also wise to conduct financial transactions on wired Internet connections only. Wireless connections can be more vulnerable to attack.

Protect your card’s magnetic stripe. - Exposing your card’s magnetic stripe to other magnetic objects can cause damage that will make your card unusable.

Report a lost or stolen card at once. - Call our bank right away if your card is lost or stolen to reduce the chance that it will be used improperly. Immediate notice of lost or stolen cards also will limit your potential liability for unauthorized transactions.

Review account statements regularly . - Verify all transactions by matching receipts to account statements. Frequently reviewing activity online helps identify unauthorized activity between monthly statements.

Never respond to an unsolicited request. - The Internet is a common channel for fraud perpetration. Never provide your debit card number, PIN or any other non-public information to anyone in response to an unsolicited email, pop-up message or phone request. First Texas Bank will never ask for your PIN.

Observe your surroundings before conducting a transaction. - If anyone or anything appears to be suspicious, leave the area at once. If you drive to an ATM, park close to the terminal and observe the entire area from the safety of your car before getting out.

Look for possible fraudulent devices attached to an ATM. - ATM tampering is one of the ways that “card skimming” occurs. If the ATM appears to have any attachments or alterations to the card slot or keypad, do not use the terminal.

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